Legal Desktop Support Tech

Large and growing law firm has an exciting opportunity for a skilled Desktop Engineer with law firm experience to join their Downtown Los Angeles office. This is an outstanding opportunity to work for a growing firm that is both innovative yet stable having a staff of experts in virtually every area of the law. This firm offers a competitive salary and excellent benefits package as well as the chance to work autonomously along side a very talented team of IT professionals.

DESCRIPTION:

• This position will be the primary support of 100+ users; will report directly to a manager in Los Angeles and work closely with a team throughout the country
• Provides direct user support by responding to inquiries, troubleshooting and resolving problems for all firm-supported software and hardware and ensures that all phases of support are properly coordinated, monitored, logged, tracked and resolved
• Continually maintains and expands strong working knowledge of current firm-supported and future technologies to provide technically accurate solutions to users
• Researches, evaluates and provides input on software products as requested and participates in departmental project teams and task forces designed to streamline workflow and/or resolve issues; assists with various firm and/or departmental projects and initiatives as assigned
• Will have the opportunity to work on special IT projects and become a subject matter expert in various technologies

REQUIREMENTS:

• 3+ years of related desktop support experience in a professional services organization; preferably law firm
• Proven ability to troubleshoot and resolve first and second level desktop, laptop, and PDA technical problems with little supervision
• Thorough knowledge of computer software, including but not limited to, the Microsoft Suite of products, graphics, databases, electronic mail, calendaring, document management systems and general office productivity tools in a Windows 2000/XP/Exchange environment
• Excellent presentation, communication, interpersonal and customer service skills required and ability to interact effectively and professionally with all learning styles, personality types and levels of management, staff and a variety of external entities including clients and prospective clients of the firm

If you would like to hear more about this opportunity please submit your resume today to legaltech@davidsonstaffing.com. We look forward to working with you!

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